If an emergency maintenance issue arises outside of our normal business hours*, you should firstly log the issue via the Console Tenant App and then contact our After Hours Emergency Line on 0412 506 204# leaving a detailed message regarding the issue as well as your name, property address and contact number. We will then ascertain the severity of the issue and whether it requires immediate attention or whether it can be suitably addressed under the normal process. One of our Property Managers will endeavour to call you back as soon as possible.
#This number is only applicable for tenants renting through Professionals Triwest Real Estate of 6A Watton Street, Werribee and should only be used in the case of urgent repairs – urgent repairs include such things as a burst water service, a blocked or broken toilet system, a serious roof leak, a gas leak, a dangerous electrical fault, flooding or serious flood damage, serious storm or fire damage etc.
*Our normal business hours are 9.00am to 5.30pm Monday to Friday and 9.00am to 3.00pm Saturday (excluding Public Holidays).
